• Cancel at least 90 minutes before start time to avoid fees.
• Late Cancel Fee: $15 (credit preserved).
• No-Show Fee: $20 (credit preserved).

• Lolu is not responsible for lost, stolen, or damaged belongings.
• Items left for more than seven days are considered abandoned and donated.

• Treat all team members and Guests with respect.
• Quiet voices in the sauna, the tea lounge, and shared areas.
• No disruptive, unsafe, or harassing behavior.

• Be barefoot in designated areas.
• Keep phones silent in quiet areas. Photos and videos with Guide approval only.
• No outside products in the showers - only Lolu-approved products.
• Free Flow: Arrive any time during your 75-minute session window.
• Guided Classes: Those arriving more than 5 minutes late may not be admitted.
• Respect the hours and time limits of your reservation.

• Consult a healthcare provider before your first session if you have any health concerns.
• Follow Guide direction for safe sauna and cold plunge use.
• Sign Lolu's liability waiver before using the space.

Advance booking is strongly recommended to secure your spot. Walk-ins are accommodated if space is available.

• Members may bring up to two (2) invited Guests per day under standard membership agreements.
• All Guests - including those invited by Members - must complete and sign Lolu's liability waiver before using the space. Members are responsible for ensuring their invited Guests comply.
• Additional daily Guest sessions may be arranged under a separate agreement at an increased price, subject to Lolu's review and approval.

From time to time, Lolu may close the space - in whole or in part - for private events, scheduled or unscheduled maintenance, repairs, holidays, or other operational needs. Closures may be announced in advance or happen unexpectedly. We make reasonable efforts to communicate closures promptly, but no refunds, prorations, or extensions of memberships, passes, or promotional offers will be provided due to such closures.