• Cancel at least 90 minutes before start time to avoid fees.
• Late Cancel Fee: $15 (credit preserved).
• No-Show Fee: $20 (credit preserved).

• Lolu is not responsible for lost, stolen, or damaged belongings.
• Items left for more than seven (7) days will be considered abandoned and donated.

• Treat all staff and guests with respect.
• Quiet voices in saunas, lounges, and shared areas.
• No disruptive, unsafe, or harassing behavior.

• Be barefoot in designated areas.
• No calls or phone use besides cameras in our quiet areas. Photos/videos permitted with staff approval.
• No outside products in showers; only Lolu-approved products permitted.
• Free Flow: You may arrive anytime during your 75-minute session.
• Guided Classes: Guests arriving more than 5 minutes late may not be admitted.
• Respect the hours and time limits of the reservation.

• Consult a healthcare provider if you have health concerns.
• Follow staff guidance for safe sauna andcold plunge use.
• Lolu’s liability waiver must be signed before use of the studio.

Advanced booking is strongly recommended to guarantee a spot, but not required. Walk-ins will be accommodated if space is available.

• Guests may use up to two (2) sessions per day under standard agreements.
• All guests must complete and sign Lolu’s liability waiver before using the facilities. Members are responsible for ensuring their guests comply with this requirement.
• Additional daily sessions may be arranged under a separate membership agreement at an increased price, subject to Lolu’s review and approval.

From time to time Lolu may close the studio, in whole or in part, for private events, scheduled or unscheduled maintenance, repairs, holidays, or for any other reason deemed necessary by Lolu. Such closures may be announced in advance or occur unexpectedly. Lolu will make reasonable efforts to communicate closures promptly, but no refunds, prorations, or extensions of memberships, passes, or promotional offers shall be provided due to such closures.

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