Frequently asked questions

What should I bring to my session?

Wear swimwear or activewear that’s comfortable for both sauna and cold plunge. Bring your water bottle and a change of clothes! We’ll provide you with a towel. After your session, enjoy filtered water and complimentary High Garden tea in our lounge.

What are your cancellation and no-show fees?

Late Cancel: If you cancel within 90 minutes of your session start time, there's a $15 late cancel fee, but you keep your credit to use again. Cancel 90 minutes or more in advance and there's no penalty.

No-Show: If you don't cancel before your session starts and don't show up, you'll be charged a $20 no-show fee, but you keep your credit to use again.

Is there parking available?

Yes, we have an on-site parking lot as well as street parking options on North 8th Street and Neill Avenue.

What should I expect during my first visit?

We ask you to arrive at least 5 minutes early to check in and get oriented. You'll have access to changing rooms and secure lockers. Whether you choose guided or free flow, plan to move between heat and cold at your own comfort level. End your session in our tea lounge or outdoor courtyard to integrate the experience.

What's the difference between guided classes and free flow sessions?

Guided Classes: Led by our certified Lolu Guides, these sessions incorporate breathwork practices and structured time in our sauna and cold plunge. Perfect for beginners or those wanting expert guidance.
Free Flow Sessions: Enjoy the space at your own pace. Move between the sauna, cold plunge, and relaxation areas as it feels right for your body and schedule.

What facilities do you have?

Our studio features a 40-person traditional dry sauna and 20-person salt water cold plunge pool. We also offer a private suite, available by appointment, with a sauna and cold tub for up to 4 people. Learn more about our full space here.

Who leads the guided classes?

All guided sessions are led by certified Lolu Guides who hold XPT (Performance Breathing) and CPR/AED certifications. They're extremely knowledgeable and trained to safely guide you through contrast therapy and breathwork practices.

What is performance breathing and why do you include it?

Our breathwork sessions are designed to activate and regulate your autonomic nervous system - both the sympathetic (activation) and parasympathetic (rest) branches. While we often think stress is bad, learning to consciously move between activation and calm is key to optimal health, performance, and navigating life. These techniques help you understand your breath and, ultimately, your body's response to stress.

Do I need experience with saunas or cold plunging to come?

Not at all! Our guided classes are perfect for beginners, and our teachers will help you ease into the practice safely. For free flow sessions, our staff is always available to answer questions and provide guidance.

Are there any health considerations I should know about?

Contrast therapy isn't recommended for everyone. Please consult your healthcare provider if you have heart conditions, are pregnant, or have other health concerns. Our staff can discuss any questions when you arrive.

Are there special considerations for women using contrast therapy?

Absolutely. We recognize that women's bodies have unique thermoregulatory processes and that most clinical research on contrast therapy has traditionally focused on men. Women's physiology is constantly changing throughout our cycles, meaning what feels good one day may not feel good the next.

Our approach: At Lolu, we don't prescribe what you "should" do. Instead, we provide information and body awareness practices so you can tune into your own needs and move through the space with inner authority. Listen to your body, honor your cycle, and adjust your practice accordingly.

What are your membership options?

We offer drop-in sessions, credit packs, and unlimited membership options. Learn about our current pricing and packages here or by downloading our app here.

Can I book private sessions?

Yes! We offer a private sauna and plunge suite that can be booked by appointment. This is perfect for couples, small groups, or anyone preferring a more intimate experience.

What should I bring to my session?

Wear swimwear or activewear comfortable for both the sauna and the cold pool. Bring a water bottle and a change of clothes. We provide the towel. Filtered water and complimentary tea are waiting in the tea lounge after your session.

What are your cancellation and no show fees?

Late Cancel: Cancel within 90 minutes of your session start time and there's a $15 late cancel fee. Your credit stays - use it for a future session. Cancel 90+ minutes in advance with no penalty.

No-Show: Miss your session without canceling and there's a $20 no-show fee. Your credit also stays.

Is there parking available?

Yes - on-site parking lot, plus street parking on North 8th Street and Neill Avenue.

What should I expect on my first visit?

Arrive at least 5 minutes before your session to check in and get oriented. You'll have access to changing rooms and secure lockers. Whether you've booked a Guided class or a Free Flow session, move between heat and cold at your own comfort level. End in the tea lounge or outdoor courtyard - that integration time is part of the practice.

Note: Guides may not admit those arriving more than 5 minutes late to a Guided class.

What is the difference between guided and free flow classes?

Guided Classes: Led by Lolu Guides, these 75-minute sessions weave together breathwork, sauna, and cold plunge in a structured sequence. Ideal for first-timers, or anyone who wants expert guidance through the practice.

Free Flow Sessions: Reserve your 75-minute time slot and move through the space at your own pace - between the sauna, the cold pool, and the tea lounge - as it feels right.

What facilities do you have?

Our space includes a 40-person traditional dry sauna, a 20-person salt water cold pool, a tea lounge, a dedicated breathwork space, changing rooms with lockers, a retail area, and an outdoor courtyard.

Who leads the guided classes?

All Guided sessions are led by Lolu Guides - certified in XPT Performance Breathing and CPR/AED, and trained specifically in our contrast therapy and breathwork practices. Every class is led by someone who lives this work.

What is performance breathing and why do you include it?

Our breathwork practices train you to consciously move your nervous system between activation and rest - engaging the sympathetic (energize) and parasympathetic (calm) branches at will. Stress isn't the problem; the inability to come back from it is. These techniques build awareness of your breath, and through it, your body's response to whatever comes up.

Do I need experience with saunas or cold plunge to come?

No experience required. Our Guided classes are designed for first-timers, and your Guide will help you ease into the practice safely. For Free Flow sessions, our team is always available to answer questions.

Are there any health considerations I should know about?

Contrast therapy isn't right for everyone. Consult your healthcare provider before your first session if you have heart conditions, are pregnant, or have other health concerns. Our Guides can talk through any questions when you arrive.

Are there any special considerations for women using contrast therapy?

Yes. Women's bodies have unique thermoregulatory processes, and most clinical research on contrast therapy has historically focused on men. Your physiology shifts throughout your cycle - what feels good one day may not the next.

Our approach: We don't prescribe what you should do. We share information and body awareness practices, and trust you to move through the space at your own pace. Listen to your body. Honor your cycle. Adjust your practice.

What are your membership options?

We offer single sessions, credit packs, and unlimited memberships. View current pricing and packages, or download the Lolu app to manage everything from your phone.